Shipping Policy
At Velnor we're committed to delivering your order as quickly and efficiently as possible.
Order Processing
- Orders are processed within 1–2 business days.
- Processing takes place Monday through Friday, excluding public holidays.
- Once your order has been processed and dispatched, you'll receive a confirmation email with tracking information (where available).
Shipping Times
We ship internationally to most countries.
Estimated delivery times:
- International Shipping: 7–12 business days
Please note that shipping times are estimates and may vary depending on your location, customs processing, weather conditions, or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. Any applicable shipping promotions or free shipping offers will be displayed during checkout.
Order Tracking
Once your order has been dispatched, you'll receive a tracking number via email (when available). Please allow up to 48 hours for tracking information to update.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer.
Delayed or Lost Shipments
While we work with trusted shipping partners, unexpected delays can occasionally occur. If your order has not arrived within the estimated delivery window, please contact our support team and we'll be happy to assist you.
Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided at checkout.
Contact Us
If you have any questions about your order or our shipping policy, please contact us through our Contact page or by email. We're always happy to help.
, we're committed to delivering your order as quickly and efficiently as possible.
Order Processing
- Orders are processed within 1–2 business days.
- Processing takes place Monday through Friday, excluding public holidays.
- Once your order has been processed and dispatched, you'll receive a confirmation email with tracking information (where available).
Shipping Times
We ship internationally to most countries.
Estimated delivery times:
- International Shipping: 7–12 business days
Please note that shipping times are estimates and may vary depending on your location, customs processing, weather conditions, or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. Any applicable shipping promotions or free shipping offers will be displayed during checkout.
Order Tracking
Once your order has been dispatched, you'll receive a tracking number via email (when available). Please allow up to 48 hours for tracking information to update.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer.
Delayed or Lost Shipments
While we work with trusted shipping partners, unexpected delays can occasionally occur. If your order has not arrived within the estimated delivery window, please contact our support team and we'll be happy to assist you.
Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided at checkout.
Contact Us
If you have any questions about your order or our shipping policy, please contact us through our Contact page or by email. We're always happy to help.